Refund Policy
At QueryCleanse, we strive to ensure customer satisfaction with our credit-based app, QueryCleanse (“the App”). This Refund Policy outlines the conditions under which refunds may be issued.
1. General Refund Policy
1.1 No Refunds for Used Credits:Credits purchased and used within the App are non-refundable. Once credits are utilized to process queries or access services, refunds cannot be issued for those used credits.
1.2 Unused Credits:Refunds for unused credits may be considered on a case-by-case basis, subject to the conditions outlined below.
2. Extreme Cases for Refunds
We understand that there may be exceptional circumstances where the App may not perform as expected. In such cases, refunds may be considered if the following conditions are met:
2.1 Performance Issues:Refunds may be issued if the App fails to provide satisfactory results for more than 75% of the queries processed using your credits. Satisfactory results are determined based on the accuracy and relevance of the standardized answers provided by the App.
2.2 Refund Request:To request a refund under extreme circumstances, you must:
- Provide a detailed description of the issue(s) encountered.
- Include evidence of the unsatisfactory results, such as screenshots or query logs.
- Submit the refund request within 30 days of the credits being used.
3. Refund Process
3.1 Evaluation:Upon receiving a refund request, our support team will evaluate the provided information and determine if the conditions for a refund are met. This process may take up to 14 business days.
3.2 Approval:If the refund request is approved, we will process the refund for the affected credits. The refund will be issued to the original payment method used for the purchase.
3.3 Denial:If the refund request is denied, we will provide an explanation of the decision. Denied refund requests cannot be appealed.
4. Contact Us
If you have any questions or need assistance with a refund request, please contact our support team at [email protected].
5. Changes to This Refund Policy
We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page. You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.